Transparent fee structure for flights, hotels, buses, and trip bundles
Last updated: March 2026When you cancel a booking, the refund amount is calculated by deducting the following charges from the amount you paid:
| Charge | Description |
|---|---|
| Service Provider Cancellation Fee | The penalty charged by the airline, hotel, or bus operator. This varies by provider, fare type, and how close to departure or check-in you cancel. FareEagle has no control over this amount. |
| FareEagle Processing Charges | A charge applied by FareEagle for processing your cancellation and coordinating the refund with the Service Provider. This amount is included in the cancellation fee shown to you before you confirm. |
| Payment Processing Fee | A non-refundable fee charged by the payment gateway at the time of your original transaction. This charge is incurred immediately upon payment and cannot be reversed. |
| Add-on Services (SSR) | Fully non-refundable. Pre-booked meals, seat selections, extra baggage, and other add-ons are deducted in full from your refund. |
Refund formula: Refund = Amount Paid − Service Provider Fee − FareEagle Processing Charges − Payment Processing Fee − Add-ons (SSR)
Flight cancellation charges consist of the airline's cancellation fee, FareEagle processing charges, and a non-refundable payment processing fee. You can cancel directly from your dashboard under My Bookings → View Details → Cancel Booking.
| Fee Component | Amount | Details |
|---|---|---|
| Airline Cancellation Fee | Varies by airline | Set by the airline based on fare rules, route, and timing. The exact amount is displayed before you confirm the cancellation. |
| FareEagle Processing Charges | Applicable | Processing charge for coordinating your cancellation and refund with the airline. |
| Payment Processing Fee | Applicable | Non-refundable processing charge by the payment provider, incurred at the time of original payment. |
Hotel cancellation charges consist of the hotel's own cancellation penalty, FareEagle processing charges, and a non-refundable payment processing fee. Within 48 hours of booking, FareEagle processing charges are reduced — see details below.
| Fee Component | Within 48 Hours | After 48 Hours |
|---|---|---|
| Hotel Cancellation Fee | Varies by property | Varies by property |
| FareEagle Processing Charges | Reduced | Applicable |
| Payment Processing Fee | Applicable | Applicable |
Bus cancellation charges consist of the operator's cancellation penalty, FareEagle processing charges, and a non-refundable payment processing fee. The operator's penalty is based on a tiered system — the closer you cancel to departure, the higher the charge. You can cancel directly from your dashboard under My Bookings → View Details → Cancel Booking.
| Fee Component | Amount | Details |
|---|---|---|
| Bus Operator Cancellation Fee | 10%–100% of ticket | Set by the bus operator as a percentage of the ticket price. The penalty increases as departure time approaches (e.g., 10% if cancelled early, 50% within 12–24 hours, 100% close to departure). Each operator sets their own tiers. |
| FareEagle Processing Charges | Applicable | Processing charge for coordinating your cancellation and refund with the bus operator. |
| Payment Processing Fee | Applicable | Non-refundable processing charge by the payment provider. |
Trip Bundles combine a flight booking and a hotel booking into a single checkout. However, each component is booked independently with the respective Service Provider and must be cancelled separately.
| Scenario | What Happens |
|---|---|
| Cancel entire trip | Each component (flight and hotel) is cancelled separately. Standard cancellation charges apply to each component independently. You will see separate fee breakdowns for the flight and hotel portions. |
| Cancel flight only | Only the flight booking is cancelled. The hotel booking remains active and is not affected. Standard flight cancellation charges apply. |
| Cancel hotel only | Only the hotel booking is cancelled. The flight booking remains active and is not affected. Standard hotel cancellation charges apply (including the 48-hour reduced charges if applicable). |
| Partial booking failure | If one component fails during booking (e.g., hotel booking fails after flight is confirmed), you will be notified immediately. You may keep the confirmed component or cancel it with standard charges. |
Once you confirm the cancellation, the refund is processed automatically. Here's what to expect:
| Payment Method | Refund Timeline |
|---|---|
| FareEagle Wallet | Instant |
| UPI (GPay, PhonePe, etc.) | 3–5 business days |
| Credit / Debit Card | 5–7 business days |
| Net Banking | 7–10 business days |
The following are not eligible for refund under any circumstances:
| Item | Reason |
|---|---|
| Payment processing fee | Charged by the payment processor at the time of transaction and cannot be reversed. |
| Non-refundable fare tickets | Airline/hotel/bus explicitly marks these during booking. Only applicable taxes may be refunded. |
| No-show bookings | If the passenger does not board the flight/bus or does not check in to the hotel. |
| Partially used bookings | E.g., one leg of a round-trip flight used, or partial hotel stay completed. |
| Bookings cancelled after departure | Once the travel date/time has passed, cancellation is not possible. |
| Add-on services (meals, seats, baggage) | Fully non-refundable. Pre-booked meals, seat selections, and extra baggage purchased during booking cannot be refunded upon cancellation, regardless of when you cancel or whether the service was used. |
| Promotional credits/cashback | If you used a promo code or received cashback on a booking that is later cancelled, the promotional benefit is forfeited. |
If you'd prefer to change your booking instead of cancelling, you can submit a modification request from your dashboard. Modifications are subject to availability and provider policies.
| Modification Type | Fee | Notes |
|---|---|---|
| Date change (flights) | Airline fee + fare difference | Subject to airline policy and seat availability on new date |
| Name correction (minor) | Free within 24h | Minor spelling errors only (e.g., "Rahul" to "Rahool"). Full name changes not permitted. |
| Route change | Treated as cancellation + rebooking | Original cancellation charges apply to the first booking |
| Hotel date change | Hotel policy applies | Subject to room availability at new dates. Rate may differ. |
| Class upgrade (flights) | Airline fee + fare difference | Subject to airline availability. Contact support with booking reference. |
In rare cases, a payment may be debited from your account but the booking may not be confirmed. This can happen due to network timeouts, payment gateway delays, or technical issues.
| Scenario | What Happens | Timeline |
|---|---|---|
| Payment debited, booking not confirmed | The amount is auto-reversed to your original payment method. No action needed from you. | Within 5 business days (RBI TAT) |
| Double debit | If you were charged twice for the same booking, the duplicate amount is auto-reversed. Contact support if not reversed within 7 days. | Within 5–7 business days |
| Booking confirmed but fare unavailable ("phantom fare") | FareEagle initiates a full refund with no charges. You will be notified by email and SMS. | Within 5–7 business days |
| Payment pending / processing | Wait 30 minutes. If the booking doesn't appear in your dashboard, contact support with your transaction reference. | 30 minutes to check |
| Service | Service Provider Fee | FareEagle Processing | Payment Processing |
|---|---|---|---|
| ✈️ Flights | Per airline fare rules | Applicable | Applicable |
| 🏨 Hotels (within 48h) | Per hotel policy | Reduced | Applicable |
| 🏨 Hotels (after 48h) | Per hotel policy | Applicable | Applicable |
| 🚌 Buses | Per operator policy (10–100%) | Applicable | Applicable |
| 🎒 Trip Bundles | Each component (flight/hotel) follows its own cancellation policy above | ||
| ❌ Airline-initiated cancel | None | None | None (full refund) |
Consumer Protection Act, 2019: As a consumer of services booked through FareEagle, you are entitled to the protections afforded by the Consumer Protection Act, 2019, including the right to be informed of all charges before purchase, the right to seek redressal against deficiency of service, and the right to approach the Consumer Disputes Redressal Commission at the district, state, or national level.
Consumer Protection (E-Commerce) Rules, 2020: In compliance with these rules, FareEagle ensures that all charges, cancellation fees, and refund timelines are prominently displayed to you before you confirm any booking or cancellation. We do not manipulate prices, impose hidden charges, or engage in unfair trade practices.
DGCA Passenger Rights (Civil Aviation Requirements): For flight bookings, your rights in case of flight delays, cancellations, and denied boarding are governed by DGCA's Civil Aviation Requirements (CAR Section 3, Series M, Part IV). Key entitlements include:
RBI Guidelines: Refunds for failed or cancelled transactions are processed in compliance with Reserve Bank of India circulars on timelines for reversal of failed transactions. If a debit has occurred but the booking was not confirmed, the amount will be auto-reversed within 5 business days as per RBI Turn Around Time (TAT) guidelines.
If you believe a charge was incorrect or you are dissatisfied with the refund amount, you may raise a dispute through the following channels:
Step 1 — Contact FareEagle Support: Email support@fareeagle.com or submit a ticket via your dashboard within 30 days of the transaction. We will investigate and respond within 48 hours, with resolution within 7 business days.
Step 2 — Grievance Officer: If unresolved, escalate to our Grievance Officer at grievance@fareeagle.com. As per the Information Technology (Intermediary Guidelines) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer will acknowledge your complaint within 48 hours and resolve it within 30 days.
Step 3 — External Redressal: If you remain unsatisfied, you may approach:
If you booked through a travel agency that uses FareEagle's agency platform, cancellation and refund policies differ. Agency bookings are governed by the Agency Cancellation & Refund Policy and the agency's own terms with their customers. Please contact the agency through which you booked for assistance with cancellations and refunds.
This Cancellation & Refund Policy is governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000. Subject to the consumer's right to file complaints at their place of residence, any disputes shall be subject to the exclusive jurisdiction of the courts in Guntur, Andhra Pradesh, India.
If you have questions about a cancellation or refund, our support team is here to help.
