Cancellation & Refund Policy

✈️

Flight Cancellations

Flight cancellation charges consist of three components: the airline's own cancellation penalty, FareEagle's service fee, and payment processing charges. You can cancel directly from your dashboard under My Bookings → View Details → Cancel Booking.

Fee Component	Amount	Details
Airline Cancellation Penalty	Varies	Set by the airline based on fare rules, route, and timing. Displayed during booking.
FareEagle Service Fee	5% of booking amount	Charged per booking, not per passenger.
Payment Gateway Fee	1.5% of booking amount	Non-refundable processing charge by the payment provider.

⚠️ Airline-Specific Rules Some promotional, sale, or special fares are completely non-refundable regardless of when you cancel. This is clearly marked during booking as "Non-Refundable Fare". Cancellation of such tickets will only refund applicable taxes (if any), minus the fees above.

Refund formula: Refund = Amount Paid − Airline Penalty − FareEagle Fee (5%) − Payment Fee (1.5%)

📌 Airline-initiated cancellations If the airline cancels your flight, you are entitled to a full refund. FareEagle will not charge any service fee, and we will initiate the refund automatically.

🏨

Hotel Cancellations

We offer free cancellation within 48 hours of booking for all hotel reservations — no FareEagle service fee is charged during this window. After 48 hours, standard fees apply.

Fee Component	Within 48 Hours	After 48 Hours
Hotel Cancellation Penalty	Varies by property	Varies by property
FareEagle Service Fee	✅ FREE	5% of booking amount
Payment Gateway Fee	1.5% of booking amount	1.5% of booking amount

✅ 48-Hour Free Cancellation Cancel any hotel booking within 48 hours of the time you booked and we waive our 5% service fee entirely. You'll only pay the payment gateway charge (1.5%) and any hotel-imposed penalty. The 48-hour countdown starts from the moment your booking is confirmed.

Refund formula (within 48h): Refund = Amount Paid − Hotel Penalty − Payment Fee (1.5%)

Refund formula (after 48h): Refund = Amount Paid − Hotel Penalty − FareEagle Fee (5%) − Payment Fee (1.5%)

📌 Non-refundable rooms Some hotels offer discounted "Non-Refundable" rates. These are clearly labelled during booking. Cancellation of non-refundable rooms typically results in the hotel retaining the full room charge. The 48-hour free cancellation still applies to FareEagle's service fee, but the hotel's own penalty remains.

🚌

Bus Cancellations

Bus cancellation charges include the operator's penalty (which can be significant), FareEagle's service fee, and payment processing. You can cancel directly from your dashboard.

Fee Component	Amount	Details
Bus Operator Penalty	Varies	Set by the bus operator. Can range from 10% to 100% of the ticket price depending on timing and operator policy.
FareEagle Service Fee	5% of booking amount	Charged per booking.
Payment Gateway Fee	1.5% of booking amount	Non-refundable processing charge.

⚠️ Operator Penalties Can Be High Bus operators set their own cancellation policies. Some operators charge up to 50–100% of the fare as cancellation penalty, especially for cancellations made close to departure time. The operator penalty is displayed in the cancellation confirmation before you proceed.

Refund formula: Refund = Amount Paid − Operator Penalty − FareEagle Fee (5%) − Payment Fee (1.5%)

💰

How Refunds Work

Once you confirm the cancellation, the refund is processed automatically. Here's what to expect:

1

Cancel

Click "Cancel Booking" and confirm. See the fee breakdown before you commit.

Instant

2

Processing

We process the cancellation with the airline, hotel, or bus operator.

1–2 business days

3

Refund Initiated

Refund sent to your original payment method.

2–3 business days

4

Credited

Amount reflected in your bank account or card.

5–7 business days

Payment Method	Refund Timeline
UPI (GPay, PhonePe, etc.)	3–5 business days
Credit / Debit Card	5–7 business days
Net Banking	7–10 business days

🚫

Non-Refundable Items

The following are not eligible for refund under any circumstances:

Item	Reason
Payment gateway charges (1.5%)	Charged by the payment processor at the time of transaction and cannot be reversed.
Non-refundable fare tickets	Airline/hotel/bus explicitly marks these during booking. Only applicable taxes may be refunded.
No-show bookings	If the passenger does not board the flight/bus or does not check in to the hotel.
Partially used bookings	E.g., one leg of a round-trip flight used, or partial hotel stay completed.
Bookings cancelled after departure	Once the travel date/time has passed, cancellation is not possible.
Add-on services (meals, seats, baggage)	Supplementary services purchased during booking are non-refundable.

✏️

Booking Modifications

If you'd prefer to change your booking instead of cancelling, you can submit a modification request from your dashboard. Modifications are subject to availability and provider policies.

Modification Type	Fee	Notes
Date change (flights)	Airline fee + fare difference	Subject to airline policy and seat availability
Name correction (minor)	Free within 24h	Minor spelling errors only. Full name changes not permitted.
Route change	Treated as cancellation + rebooking	Original cancellation fees apply
Hotel date change	Hotel policy applies	Subject to room availability at new dates

📊

Fee Summary at a Glance

Service	Operator Penalty	FareEagle Fee	Payment Fee
✈️ Flights	Per airline fare rules	5%	1.5%
🏨 Hotels (within 48h)	Per hotel policy	FREE	1.5%
🏨 Hotels (after 48h)	Per hotel policy	5%	1.5%
🚌 Buses	Per operator policy	5%	1.5%

❓

Frequently Asked Questions

How do I cancel my booking? ▼

Log in to your FareEagle account, go to My Bookings, select the booking you want to cancel, click View Details, then click Cancel Booking. You'll see a complete breakdown of all fees before you confirm.

What does "free cancellation within 48 hours" mean for hotels? ▼

When you cancel a hotel booking within 48 hours of when it was made, FareEagle waives its 5% service fee. You still pay the 1.5% payment processing fee (non-refundable) and any penalty the hotel itself charges. The 48-hour window is calculated from the time your booking was confirmed, not the check-in date.

Why is the payment gateway fee (1.5%) non-refundable? ▼

The 1.5% fee is charged by the payment processor (Razorpay) at the time of your original transaction. This charge is incurred immediately and cannot be reversed, regardless of whether the booking is later cancelled.

What if the airline/hotel/bus operator cancels my booking? ▼

If the service provider cancels your booking (e.g., flight cancelled by airline), you are entitled to a full refund. FareEagle will not charge any service fee in this case, and we will initiate the refund automatically.

I haven't received my refund. What should I do? ▼

Refund timelines vary by payment method (see table above). If it's been longer than the stated timeline, please contact us at support@fareeagle.com with your booking reference and we'll trace the refund for you.

Can I cancel a partially used booking? ▼

Partially used bookings (e.g., one leg of a round trip) are generally non-refundable. Contact our support team for case-by-case assistance.

Why are bus operator cancellation charges so high? ▼

Bus operators independently set their cancellation policies. Some charge up to 50–100% of the fare, particularly for last-minute cancellations. FareEagle has no control over operator penalties — we display the exact charges from the operator before you confirm the cancellation so there are no surprises.

⚖️

Disputed Charges

If you believe a charge was incorrect, contact us within 30 days of the transaction at support@fareeagle.com. We will investigate and resolve the issue within 7 business days.

📞

Need Help?

If you have questions about a cancellation or refund, our support team is here to help.

📧 support@fareeagle.com 🎫 Submit a Ticket