Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Account information: name, email address, phone number, password.
• Booking information: passenger names, dates of birth, ID/passport details, travel preferences.
• Payment information: transaction IDs, payment method type. We do not store full credit/debit card numbers on our servers.
• Communication: support tickets, emails, and chat messages.

We also collect information automatically:

• Device data: browser type, operating system, IP address.
• Usage data: pages visited, search queries, booking activity, session duration.
• Cookies: for session management, preferences, and analytics.

2. How We Use Your Information

• Process and manage your flight bookings.
• Send booking confirmations, e-tickets, and travel updates.
• Provide customer support and respond to inquiries.
• Improve our website and services.
• Detect and prevent fraud or unauthorized activity.
• Send promotional offers and newsletters (you can opt out anytime).
• Comply with legal obligations.

3. Information Sharing

We share your information only when necessary:

• Airlines and suppliers: passenger details required to issue tickets.
• Payment processors: transaction data for payment processing.
• Legal requirements: when required by law, court order, or government request.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures:

• Passwords are hashed using bcrypt encryption.
• All data transmission is encrypted via SSL/TLS (HTTPS).
• Access to personal data is restricted to authorized personnel.
• Regular security reviews and updates.

While we take reasonable measures to protect your data, no method of transmission over the internet is 100% secure.

5. Cookies

We use cookies for:

• Essential cookies: login sessions, security tokens.
• Functional cookies: remembering your preferences and search history.
• Analytics cookies: understanding how users interact with our site.

You can control cookies through your browser settings. Disabling essential cookies may affect functionality.

6. Your Rights

You have the right to:

• Access your personal data stored with us.
• Correct inaccurate information in your profile.
• Request deletion of your account and associated data.
• Opt out of promotional communications.
• Withdraw consent for data processing.

To exercise these rights, contact us at support@fareeagle.com.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Booking records are retained for a minimum of 7 years for accounting and legal compliance. You may request account deletion at any time.

8. Third-Party Links

Our website may contain links to third-party sites (airlines, payment providers). We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

FareEagle services are not intended for children under 18. We do not knowingly collect personal data from minors without parental consent.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised date. Continued use of our services constitutes acceptance.

11. Contact

For privacy-related questions or requests:
Email: support@fareeagle.com
Address: Vijayawada, Andhra Pradesh, India