Question 1

How do I book a flight on FareEagle?

Accepted Answer

Enter your origin, destination, travel dates, and number of passengers on the homepage. Browse the results, select a flight, enter passenger details, and complete payment. You'll receive a confirmation email with your PNR within seconds.

Question 2

Can I book a flight for someone else?

Accepted Answer

Yes. During the booking process, enter the passenger's details — full name as per their government-issued ID, date of birth, and gender. The confirmation will be sent to the email address on your FareEagle account.

Question 3

How do I know my flight booking is confirmed?

Accepted Answer

After successful payment, you'll receive a confirmation email with your booking reference, PNR, and e-ticket. You can also check the status anytime under My Bookings in your dashboard.

Question 4

Can I book a round-trip flight?

Accepted Answer

Yes. Select "Round Trip" on the search form and enter your departure and return dates. FareEagle will show you both combined round-trip fares and separate one-way options so you can choose the best deal.

Question 5

What is a PNR and where do I find it?

Accepted Answer

PNR (Passenger Name Record) is a unique code assigned by the airline to your booking. You'll find it in your confirmation email and in your FareEagle dashboard under My Bookings.

Question 6

Why did the fare change after I searched?

Accepted Answer

Flight fares are dynamic and change in real-time based on demand, availability, and airline pricing algorithms. The fare you see during search is subject to availability at the time of payment.

Question 7

Can I select my seat during booking?

Accepted Answer

Yes, for airlines that support seat selection. After the fare quote, you'll see an option to choose your preferred seat, meals, and extra baggage before proceeding to payment.

Question 8

What ID do I need for domestic flights?

Accepted Answer

Any government-issued photo ID is accepted for domestic travel in India: Aadhaar card, PAN card, passport, voter ID, or driving licence. The name on your ticket must match the name on your ID.

Question 9

Will I get two PNRs for a domestic round trip?

Accepted Answer

Domestic round-trip flights may be issued as two separate one-way PNRs — one for the outbound leg and one for the return. This is normal and depends on the airline.

Question 10

What happens if my flight is delayed?

Accepted Answer

Flight delays are managed by the airline. You may be entitled to meals, refreshments, or rebooking as per DGCA guidelines depending on the delay duration.

Question 11

How do I book a hotel on FareEagle?

Accepted Answer

Search by city, check-in/check-out dates, and number of guests. Browse results, select a property, choose your room type, and complete payment. You'll receive a booking confirmation with your hotel voucher.

Question 12

Can I cancel my hotel booking with reduced charges?

Accepted Answer

Yes. If you cancel within 48 hours of making the booking, FareEagle processing charges are reduced. The hotel's own cancellation penalty still applies. See our Refund Policy for details.

Question 13

Is breakfast included in the hotel price?

Accepted Answer

This depends on the specific room type and rate you book. Meal inclusions are clearly mentioned in the room description during booking. Look for "Breakfast Included" or "Room Only" labels.

Question 14

Can I request early check-in or late check-out?

Accepted Answer

These requests can be mentioned during booking, but they are subject to availability at the property. FareEagle cannot guarantee early check-in or late check-out.

Question 15

What if the hotel is different from what was shown?

Accepted Answer

If the actual hotel significantly differs from the description, contact our support team immediately with photos and details. We will work with the hotel to resolve the issue or arrange alternative accommodation.

Question 16

Can I book multiple rooms?

Accepted Answer

Yes. FareEagle supports bookings of up to 2 rooms per reservation. Both rooms will be the same room type and are booked together.

Question 17

What is a non-refundable room?

Accepted Answer

Some hotels offer discounted "Non-Refundable" rates. These are cheaper but if you cancel, the hotel retains the full room charge. This is clearly shown before you book.

Question 18

How do I book a bus ticket?

Accepted Answer

Enter your origin city, destination city, and travel date on the bus booking page. Browse available operators, compare timings and prices, select your preferred bus and seat, and complete payment.

Question 19

Can I choose my seat on the bus?

Accepted Answer

Yes. After selecting a bus, you'll see the seat layout. Pick your preferred seat — available seats are shown in green, booked seats in grey. Pricing may vary by seat position.

Question 20

What if my bus is delayed or cancelled?

Accepted Answer

Bus schedules are managed entirely by the bus operator. Contact our support team and we'll help you with a refund or rebooking. Refund eligibility depends on the operator's policy.

Question 21

Can I carry luggage on the bus?

Accepted Answer

Most bus operators allow one checked bag and one cabin bag. Luggage policies vary by operator. Check the operator details shown during booking.

Question 22

Why can't I cancel my bus ticket?

Accepted Answer

If the cancel button is disabled, it means the operator's cancellation policy charges 100% of the fare at the current time. This typically happens very close to departure.

Question 23

What is a trip bundle?

Accepted Answer

A trip bundle lets you book a flight and hotel together. Search once, select your preferred flight and hotel, and check out in a single flow. Each component is booked independently with the airline and hotel.

Question 24

Is a trip bundle cheaper than booking separately?

Accepted Answer

Trip bundle pricing is the sum of individual flight and hotel prices with no bundling fee. The convenience is in the unified search and checkout. Prices may vary from booking separately.

Question 25

Can I cancel just the hotel in my trip bundle?

Accepted Answer

Yes. Each component is an independent booking. You can cancel the flight, the hotel, or both separately. Cancelling one does not automatically cancel the other.

Question 26

What happens if the flight books but the hotel fails?

Accepted Answer

You'll be notified immediately. You can keep the confirmed component or cancel it with standard charges. FareEagle will not charge you for the failed component.

Question 27

Do I get separate e-tickets for flight and hotel?

Accepted Answer

Yes. You receive a flight e-ticket with your PNR and a separate hotel voucher. Both are available in your dashboard under My Bookings.

Question 28

What payment methods do you accept?

Accepted Answer

We accept UPI (Google Pay, PhonePe, Paytm, etc.), credit cards (Visa, Mastercard, Amex, RuPay), debit cards, net banking from all major Indian banks, and FareEagle Wallet balance.

Question 29

Is my payment information secure?

Accepted Answer

Absolutely. All payments are processed through PCI-DSS compliant gateways with 256-bit SSL encryption. FareEagle never stores your full card details. All transactions use two-factor authentication as per RBI guidelines.

Question 30

My payment was deducted but I didn't get a confirmation.

Accepted Answer

Wait 15-30 minutes — the confirmation usually arrives. If not, check your dashboard. If the booking doesn't appear, the amount will be auto-reversed within 5 business days as per RBI guidelines.

Question 31

Do you charge a convenience fee?

Accepted Answer

FareEagle charges a small service fee clearly displayed in the fare breakdown before you confirm. There are no hidden fees — what you see at checkout is what you pay.

Question 32

Can I pay in EMI?

Accepted Answer

EMI options depend on your bank and card issuer. If your credit card supports EMI, the option may be available during payment.

Question 33

Will I get a GST invoice?

Accepted Answer

Yes. A tax invoice is generated for every booking and can be downloaded from your dashboard under My Bookings.

Question 34

I was charged twice. What do I do?

Accepted Answer

The duplicate amount is automatically reversed within 5-7 business days. If not, contact us at support@fareeagle.com with both transaction references.

Question 35

What is the FareEagle Wallet?

Accepted Answer

A digital wallet in your account that holds credits for future bookings. Credits come from refunds, promotions, or top-ups. It makes checkout faster and refunds instant.

Question 36

How do I add money to my wallet?

Accepted Answer

From your dashboard under the Wallet section using any supported payment method (UPI, cards, net banking).

Question 37

Can I use wallet balance for any booking?

Accepted Answer

Yes. Wallet balance works for flights, hotels, and buses — fully or combined with another payment method.

Question 38

Are refunds to wallet instant?

Accepted Answer

Yes. Wallet refunds are immediate after cancellation, much faster than bank/card refunds which take 5-7 business days.

Question 39

Can I withdraw wallet balance to my bank?

Accepted Answer

Not during normal use. If you delete your account, remaining balance is refunded to your original payment method within 14 business days.

Question 40

Do wallet credits expire?

Accepted Answer

Standard credits don't expire. Promotional credits may have an expiry date communicated when issued.

Question 41

How do I cancel my booking?

Accepted Answer

Go to My Bookings, select the booking, and click Cancel. You'll see all charges before confirming. You can also contact our support team.

Question 42

What are FareEagle Processing Charges?

Accepted Answer

Fees for processing your cancellation, coordinating with the service provider, and facilitating your refund. Always shown before you confirm.

Question 43

How long do refunds take?

Accepted Answer

Wallet: instant. UPI: 3-5 business days. Cards: 5-7 business days. Net banking: 7-10 business days.

Question 44

Can I get a full refund?

Accepted Answer

Full refunds (no FareEagle charges) are available when the service provider cancels your booking. For customer cancellations, provider penalty + FareEagle charges + payment fee apply. See our Refund Policy.

Question 45

What happens if the airline cancels my flight?

Accepted Answer

You get a full refund from the airline. FareEagle charges nothing. The refund is initiated automatically.

Question 46

I used a promo code and now I'm cancelling.

Accepted Answer

Refund is calculated on the amount you paid after discount. The discount is forfeited and the promo code cannot be reused.

Question 47

Can I change my travel date?

Accepted Answer

Yes. Submit a modification request from My Bookings. Subject to the provider's policy, fare differences, and a processing fee.

Question 48

Can I change the passenger name?

Accepted Answer

Minor spelling corrections may be possible within 24 hours. Full name changes are generally not permitted by airlines.

Question 49

Can I change my hotel dates?

Accepted Answer

Subject to the property's policy and room availability. Additional charges may apply if rates differ.

Question 50

Can I upgrade my flight class?

Accepted Answer

Subject to airline availability. Contact support with your booking reference and preferred class.

Question 51

What documents do I need?

Accepted Answer

Valid passport (6+ months validity), destination visa (if required), transit visas for layover countries, and any required vaccination certificates.

Question 52

Do I need passport details during booking?

Accepted Answer

Yes. Passport number, nationality, issue date, and expiry date are required for each passenger on international flights.

Question 53

What about transit visas?

Accepted Answer

If your itinerary includes a layover in a third country, you may need a transit visa. Check with the transit country's embassy.

Question 54

How early should I arrive?

Accepted Answer

At least 3 hours before departure. Check-in counters typically close 60 minutes before.

Question 55

Is baggage allowance different?

Accepted Answer

Yes. International flights generally have higher allowances. Check your e-ticket or airline website for specifics.

Question 56

What is Aira?

Accepted Answer

Aira is FareEagle's AI-powered travel assistant. Available on our homepage and via Telegram, Aira helps you plan trips, find the best flight and hotel combinations, compare routes, and answer travel-related questions instantly.

Question 57

How do I use Aira?

Accepted Answer

Type your query in the chat widget on the homepage. Example: "Plan a 5-day trip to Bali from Delhi in April" or "Cheapest flights HYD to Dubai next month?" Aira will search and recommend options.

Question 58

Is Aira free?

Accepted Answer

Yes, completely free for all FareEagle users.

Question 59

Can Aira book flights for me?

Accepted Answer

Aira finds and compares options. When you're ready to book, Aira directs you to the booking page with your preferred flight and hotel pre-selected. You complete the booking and payment yourself.

Question 60

Can I add Aira's recommended hotel to my trip?

Accepted Answer

Yes. Aira can suggest flights and hotels for your trip. When you're ready, Aira will redirect you to the trip booking page with the recommendations pre-loaded. You can then customise, add passengers, and complete payment.

Question 61

How accurate are Aira's price estimates?

Accepted Answer

Aira provides approximate estimates based on available data. Actual prices may differ at the time of booking due to real-time fare changes. Always verify the final price before payment.

Question 62

Is Aira available on Telegram?

Accepted Answer

Yes. Search for the FareEagle bot on Telegram to use Aira directly from the messaging app. The Telegram bot offers the same trip planning features — destination recommendations, flight and hotel suggestions, and more.

Question 63

Does FareEagle store my Aira conversations?

Accepted Answer

Conversations are stored to improve service quality and personalise future recommendations. You can request deletion of your conversation history by contacting our support team. See our Privacy Policy for details.

Question 64

What are price alerts?

Accepted Answer

Price alerts let you monitor fares for specific routes. Set an alert and we'll notify you by email when fares drop to your target price. It's a great way to catch deals on routes you're watching.

How can we help?

No matching questions

Still have questions?